Return & Exchange Policy

If for any reason you are not satisfied with the replica item you received, you may return it for an exchange under the below conditions:

- Return requests should be emailed to us within 7 days after your order was delivered to you.
- Items should be returned in unused condition and original packaging.
- When no quality issue is involved, the return shipping fees would be at the expense of the client. Moreover, we would apply a restocking fee per returned item. Restocking fees amount USD 30 per replica bag and USD 10 per replica wallet.
- When return is motivated by a quality issue, we would compensate the return shipping fees (according to our policy) and replace the defective item at our cost, providing that our return procedure has been followed.

Returns and Exchanges for Quality Issues:

For any return request motivated by a quality issue, client would be instructed to send pictures of the spotted defects to us, as to allow us to validate the fact product is indeed defective. Once we would have validated that item is defective, we will provide client with a Return address.

Return shipping fees would be at the charge of the client, although a compensation item will be offered against those shipping costs.

Items returned for defective reasons will be exchanged against the very same models.

How to exchange/return products:

1. Simply E-Mail us at sunny@bagroad.com within 7 business days of arrival your items.

2. In this Email, please provide the following information
a. Your full name and address
b. the date the order was received.
c. the list of items to be exchanged (pictures)
d. The reason why you would like to return your item

3. Upon receipt of your return request, our Customer Service Department will be in touch with you.

6. As soon as we receive your return package, our Shipping Department will process your replacement and you will receive a new tracking number to monitor your shipment until it reaches you.

IMPORTANT

As per our policy, and whatever the reason given by the client, we will not process any refund to clients after an order is shipped! Though, we are always doing our utmost to accommodate clients and handle exchanges on their request.

Would an order settled by credit card be canceled before its shipment, and if client requests a refund, we would do so but would apply a USD 50 charge for processing this refund. Indeed, those fees correspond to the charges applied to us by payment gateway for handling a refund.

Please keep in mind that you have purchased replicas, and not genuine bags! Although our replicas are 99.9 % similar to the originals, there are still some minor differences. Otherwise we would be advertising genuine bags! at far greater prices.

Returns should be shipped via Airmail at client expense, and if possible send to us the receipt for posting the goods, please declare the item value $20 to $60 no higher, we will offer clients a wallet of our choice in compensation of return shipping fees.

Please note that returned items are subject to final inspection before exchange will be processed. Allow 10 to 15 business days for an exchange to be processed.

We strives to perfection in all aspects of customer service, and we are positive you will be highly satisfied with the quality of our products and service.

ThankYou Sunny